DongYouGuanRefund Policy
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are processed by Paddle too. The details are below.
1. Who can get a refund
If you ask within 14 days of your first payment for a membership type, you get a full refund. You do not need to give a reason, and there is no usage limit: it does not matter how much you have used.
"First payment" counts once per membership type: the first purchase of a 30-day pass, the first purchase of a 365-day pass, the first charge of a monthly subscription and the first charge of a yearly subscription each qualify for a full refund within 14 days.
2. What the no-questions-asked refund does not cover
- Requests made more than 14 days after the payment.
- Renewal charges, that is, each automatic renewal payment. We email you a reminder before each automatic charge, so you can cancel before it if you do not want to renew.
- Later payments for a membership type you have paid for before, such as a second 30-day or 365-day pass.
- Deleting your account. When you delete an account, remaining membership days and invite days are forfeited, with no cash value. If you want a refund, apply under this policy first, then delete the account.
Even in these cases, if something is wrong with a charge (for example, a duplicate charge, or you paid but no membership was activated), email us and we will sort it out.
Pro-rated refund for long outages: if, for reasons on our side (including failures at the model providers or servers we use), the core subtitle translation feature is unavailable for 7 or more consecutive days, yearly and 365-day members can email us, during the outage or within 30 days after it ends (renewal payments included), to get back the money for the remaining days: refund = amount paid for the current period × days remaining in the period ÷ total days in the period (total days means the membership days covered by that payment: the current subscription year for yearly, 365 days for the 365-day pass; days bought in advance that have not started yet are refunded in full), with the remaining days counted from the day the outage began. This clause applies only to yearly and 365-day members. Whether it counts as an outage is decided by our service announcements or our own verification, and means an outage affecting most users, not a problem with a single account. After the refund, that membership ends and any automatic renewal is cancelled. Problems on your side (your network, device or browser settings) or YouTube itself being unreachable do not count as an outage. See section 11 of the Terms of Service.
If you do not want to renew, you can cancel the next period at any time. After you cancel, you are not charged again and your membership lasts until the end of the current period. How to cancel is in section 7 of the Terms of Service.
Uninstalling the extension does not cancel automatic renewal. To stop being charged, you must cancel the subscription.
3. Your statutory rights are not affected
This policy does not affect any rights you have under the law where you live, such as a consumer's statutory right to cancel or to a refund. Where the law gives you more than this policy, the law applies. We also honour any refund Paddle grants under its own refund policy (https://www.paddle.com/legal/refund-policy).
4. How to apply
Either of these works:
- Email the address below with your sign-up email and the time of payment, and we will process the refund through Paddle for you;
- Contact Paddle directly: use the link in the receipt email Paddle sent you, or look up the order with your payment email at paddle.net and request the refund there.
5. How the money comes back
- Paddle returns it to the payment method you originally used.
- When it arrives depends on your bank or payment channel.
- After the refund is processed, the membership that payment bought ends right away; if you have no other active membership, your account returns to the free plan.
6. Chargebacks
If something is wrong with a charge, please email us first and we will deal with it quickly. If you file a chargeback with your bank instead, the matching membership ends right away; we may suspend an account that files chargebacks in bad faith.