DongYouGuanRefund Policy
If you meet the first two, you get a full refund. The details are below.
1. Who can get a refund
You must meet both conditions:
- You ask within 7 days of your first payment; and
- Your usage is no more than about 340,000 tokens (about 2 hours of video). Usage is as recorded in our server's usage records.
If you meet both, you get a full refund.
"First payment" counts once per membership type: the first purchase of a 30-day pass and the first actual charge of a monthly subscription (and, once they open, of a yearly plan or 365-day pass) each qualify for a full refund under the two conditions above; each account can get one refund per membership type. If you started monthly while you still had membership days and your first charge was postponed, the 7 days run from the day of the actual first charge, and usage is counted from that day too.
2. When we do not refund
- More than 7 days have passed, or usage is above the limit stated above.
- Renewal charges. Each automatic renewal payment is not refunded.
- Later payments for a membership type you have paid for before, such as a second 30-day pass.
- Deleting your account is not itself a refund. When you delete an account, remaining membership days and invite days are forfeited, with no cash value and no refund. If you want a refund, apply under this policy first, then delete the account.
If you do not want to renew, you can cancel the next period at any time. After you cancel, you are not charged again and your membership lasts until the end of the current period. How to cancel is in section 7 of the Terms of Service.
Uninstalling the extension does not cancel automatic renewal. To stop being charged, you must cancel the subscription.
3. 30-day passes, yearly plans and 365-day passes
30-day one-time passes (bank card, Alipay or WeChat Pay alike), yearly subscriptions and 365-day passes follow the same two conditions: a full refund if you ask within 7 days of the first payment for that membership type and your usage is no more than about 340,000 tokens, one refund per membership type per account.
4. How to apply
Email the address below with two things: your sign-up email and the time of payment.
support@dongyouguan.com5. How the money comes back
- It goes back to the payment method you originally used.
- When it arrives depends on your bank or payment channel. We send the refund as soon as we have processed it.
- After the refund is processed, the membership that payment bought ends right away; if you have no other active membership, your account returns to the free plan.
6. Chargebacks
If something is wrong with a charge, please email us first and we will deal with it quickly. If you file a chargeback with your bank instead, the account will be suspended.